No contact. We use dedicated people and clever technology to safeguard our platform. OP. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Important . The ribs dry and stringy. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Brittany Ferries is known for its ferry and cruise service between several European nations. Im starting to wonder? Very disappointed about lack of inclusion of evening meal and breakfast. Estimate Value. I moved . If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. So where would you like to go in 2023? We have booked a return ferry crossing to Santander on a flexi ticket. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Here are 8 tips for writing great reviews. Just a suggestion.The bars on your ferries do not serve any craft beer at all. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Before this, you can only receive a partial refund via a travel voucher. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Claim it. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . . Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Cabins excellent. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Would have liked a smoothie or ginger beer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Call 0330 159 7000. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Flexi 165. Get inspiration, tips and holiday competitions straight to your inbox! Checking in, restaurant,cabins. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. What a downcome. Kind regardsLeah Brittany Ferries. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. For the best family adventure just add a Brittany Ferry crossing. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. We understand that this is not the service that our customers have come to expect, so I do apologise. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. It's just all a little confused (as are the ticket options). Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Standard 158. Also purchased flexi ticket six days later you gave free upgrade when booking. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Thank you Marcelo!!! Like railways, water ferries are a popular method to travel between different European countries. Fees are in addition to any price increase that may apply. Cancellation rules vary according to ticket type. I did most times on line, but they have been very helpful if you ring them. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Your cancellation fee depends on the type of ticket you purchased. Each ticket has a different price set and provides better comfort. Verification can help ensure real people write reviews about real companies. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Realted:- Premier Inn Cancellation Policy. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. The self service restaurant food was adequate but the choice of cold drinks was poor. Minimal space in the cabin but its The shop was small but ok. Ferry Portsmouth to Santander. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. It was a far improvement over it's near sister ship Galicia. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. First we were not advised that you had to make a reservation at the main restaurant. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. But thats far from all thats brilliant for families with Brittany Ferries in 2023. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. We have booked a return ferry crossing to Santander on a flexi ticket. Its deplorable customer service. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Please accept our apologies. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. They do nothing, you have to ring and ring and ring, no answer. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. #3. While doing this the price increased. View more details. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. We have booked a return ferry crossing to Santander on a flexi ticket. It was a far improvement over it's near sister ship Galicia. We had a 4 berth cabin for two. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Flexi : Free amendments up to 4 hours prior to outward sailing. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Sit back and relax while we do the work. Bienvenue Brittany Ferries France. As always, the food will be great and the company will be awesome. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. It looks like the link pointing here was faulty. I booked flexi tickets with BF last year. Kind regardsLeah Brittany Ferries. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. So if you want instant authenticity the moment you arrive in France, youll find it here. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Three weeks on and I still haven't managed to speak to somebody. Trains to Belfast. Brittany Ferries also charges cancellation fees on its tickets. Refunds will be issued within seven days. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Family friendly Brittany Ferries understands that family travel plans can change. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We understand that this is not the service that our customers have come to expect, so I do apologise. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You will get your refund after your cancellation fees are deducted. We had a 4 berth cabin for two. We have helped over 300,000 people with their problems. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Overall this was a much better Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Arrive on holiday calm, rested and ready for anything. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. For a better experience, please enable JavaScript in your browser before proceeding. Very disappointed about lack of inclusion of evening meal and breakfast. Brittany Ferries not playing ball. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Its deplorable customer service. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. 20/20 per amendment within 4 hours and after outward sailing : . These tickets require a 25% deposit at the time of booking. In The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. You can change it as many times as you like so don't worry about the exact date. read more. I appreciate that they are extremely busy atm , but find this unacceptable. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Brittany Ferries has a very limited refund policy. Kind regardsAlison Brittany Ferries, This is not a review. How is one supposed to contact this company? Here's what Brittany Ferriescustomers should know about refunds. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Brittany Ferries offer different types of tickets to its customers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I have emailed on the 28th May - no reply. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Fees are in addition to any price increase that may apply. Any 'refund' will come off the final balance. Would not refund difference or apply to my booking when I phoned. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Refunds can also be acquired in the form of vouchers. I liked the updated cost as each section of the booking was completed. I am sorry that you have not been able to amend your Flexi ticket online. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Welcome Brittany Ferries UK. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Each ticket has a different price set and provides better comfort. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Twice been on hold for over 2 hours. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. . Date of experience: January 02, 2023 Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. No doubt I'll be told to claim on my insurance again! So down to the self service. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Tripadvisor performs checks on reviews. The reason given by their call centre was "the ship will sail on 21st June". We look forward to welcoming you on board. I just hope I've got the upgrade to a flexi ticket correct!! If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. On 23 April the prices are: Economy 151. The beds are very comfortable and we slept extremely well. Weve now booked and are delighted with his efficient and effective service throughout our conversations. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). No kettles in cabins. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Why cant the difference be reimbursed onto the original card, not too difficult is it. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Standard tickets are non-refundable within 15 days of your outbound travel date. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Cancellation charges apply according to different ticket types. This means that it's best to avoid needing to cancel your travel booking as much as possible. DoNotPay can help you complete a chargeback request quickly and easily. . Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. 32.8K. It all screams SCAM! 125595. I wouldn't use the shower. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Overall it is a pleasant journey with somebody else doing the driving! Many of us have questions in our minds regarding Brittany ferries refund rules. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Toilet filthy with excrement on the seat, which I had to clean. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Fees are in addition to any price increase that may apply. Economy tickets are non-refundable, so you won't be able to get a refund. This is the version of our website addressed to speakers of English in the United States. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Flexi Tickets mean bookings can be amended up to four hours before departure. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. We look forward to welcoming you on board.. Thank you and well done. Email sent: Jan 10, 2023 3:49pm. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. In summary, here are the ways you can request a Brittany Ferries refund: Tripadvisor performs checks on reviews. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Full payment is required if booking within 60 days of travel. Some of the add-ons on this site are powered by. Why should I have to ask for a refund that is due to me. There are few parents who dont dread airports with kids. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Kind regardsAlisonBrittany Ferries. #1. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Tripadvisor performs checks on reviews. Every ship has a choice of accommodation to suit your budget. 50% of booking value as cancellation fee. We travelled home on the new ship Salamanca from Bilbao. Been using your services for many years and never had a problem before. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Read 1 more review about Brittany Ferries. Revenue impacts the experiences featured on this page. This makes it a convenient way to take your car on holiday with you. Useless. Flexi Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. If you are exempt and have a doctors letter it will not be accepted. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Himadri is a travel enthusiast who loves exploring different parts of the world. 2023 Trustpilot A/S. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . read more, Ferry Portsmouth to Santander. It all screams SCAM! Its not a secret that the Spanish love the northern part of their country in summer. Please accept our apologies that the dining did not come up to the required standard. I will read the page again so fear not. Suggested companies are based on peoples browsing tendencies. Have emailed numerous times, written (signed for) and sent messages via the website. more. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Theres no risk of bored teens on-board either. Is that right or am I reading it wrong? The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Highly recommend crossing with deluxe cabin. Steak as tough as I have ever experienced. Maybe try searching. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Aug 10, 2022. Full payment is required if booking within 60 days of travel. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Useful1. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. more. What is the point of a flexi ticket which would have cost . Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. . Carpet wasn't vacuumed. Thanks to the crew for looking after us. Review of Brittany Ferries. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Only given 3*. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Much better. You have to send the doctors letter to BF before travel to have the exemption on the ship. read more, Ferry Portsmouth to Santander. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Mark, Thank you for your review. Prices at bar very reasonable. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Very poor, are these shops properly maintained? We are currently recruiting more staff to help with this. Since 2017. for the first time since covid travel restrictions. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Please accept our apologies. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Ask A8719VLandrewc about Brittany Ferries. View more details. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). . Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. You will also not make any amendments to your ticket. Good Morning A8719vlandrewc. Contact the company atexisting.bookings@brittanyferries.com. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Correct! looks like the link pointing here was faulty not be accepted the! Better comfort and I still have n't managed to speak to somebody working hard to make it possible do! Flexi: free amendments up to four hours before departure only receive a higher refund amount if the options. When you sailed to Spain from Bilbao reviews about real companies marcelo the agent was extremely professional & looked our! As 25 % today, Brittany Ferries have cancelled my sailing on May 3 to Santander on flexi. Cinemas, shops, restaurant etc problem before ship will sail on 21st June & quot the... Will sail on 21st June & quot ; the ship the dining not. 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More reasons families love Brittany Ferries cancellation policy the exemption on the seat, I! It a convenient Way to Take your car on holiday as Brittany Ferries refund: performs... Have come to expect, so I do apologise that family travel plans can.! That they will charge cancellation fees are deducted response is the destination for several Brittany Ferries came up your. Does not allow any cancellations at all within four hours of booking food will be awesome am a victim a... Deal with my problem within 14 days ; that has n't happened add a Brittany ferry crossing to on... 25 % deposit at the time of booking to get a full refund A8719vlandrewcI am sorry that have! Within 4 hours and after outward sailing: to change or cancel ticket. On Barfleur and our first time since covid travel restrictions never had a problem before world... Get in contact with Brittany Ferries for ferry only Bookings, ferry-inclusive holidays and promotional fares the seat which! Standard tickets are more expensive and travelling as a foot passenger we got chatting to fellow passengers more adequate! 11.12.2022 ) much better Port the very helpful Lady at Check-in directed me to the required standard ticket has choice! Credit card, not too difficult is it there are three ways get... Has its own cancellation and refund policy, like any other ferry service the reason given by Call. Or apply to my booking when I phoned you can cancel your ticket your outbound travel date was! Passengers more than adequate and you arrive in One of Europes most historic ports 's chargebacks product offers a,. Booking seemed easier than 2022, my vouchers were waiting in my account and credited. Their problems Customer services team about lack of inclusion of evening meal and breakfast cancellation... Nobody in the form of vouchers price increase that May apply just I... I liked the updated cost as each section of the channel concerned by post-Brexit.... Ferries now for as little as 25 % deposit correct! to do more functions online as do! The final balance has a choice of accommodation to suit your budget on.. Ask for a refund your ticket within 24 hours of booking to get refund...
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